The ECRUL Project Management Unit,  Department of Human Settlement, Ministry of Infrastructure and Transport, has instituted a Grievance Redress Mechanism (GRM) for the project. If you require any information or have any grievances related to the project please contact the designated GRM focal persons using the contact details provided below.

ERCUL GRM document can be accessed from here.

Sl. No.	Name & Designation	Role
1	Tashi Penjor, Project Director (Director, Department of Human Settlement, MoIT)	Chairperson
2	Wangda Dorji, Chief Urban Planner, Spatial & Strategic Planning Division, Department of Human Settlement, MoIT	Vice Chairperson
3	Tshering Penjor., Project Manager, Project Management Unit, Department of Human Settlement, MoIT	GRM Focal
4	Namzang Dema, Planning Officer, Policy & Planning Division, MoIT. Component Manager for Component 1 of ECRUL project	Member
5	Karma Phuntsho, Dy. Chief, Sustainable Resilient Building Division, Department of Human Settlement, MoIT. Component Manager for Component 2 of ECRUL project	Member
6	Reshma Tamang, Knowledge Management and Communications Officer, Project Management Unit, Department of Human Settlement, MoIT. Component Manager for Component 3 of ECRUL project	Member
7	Nima Dorji, Urban Planner, Spatial & Strategic Planning Division, Department of Human Settlement, MoIT (Project Focal for ECRUL project)	Member